Terms of Service

By accessing or using the Kuxtoma platform — whether as a visitor, vendor, or customer — you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, you may not use the platform. We reserve the right to update these terms at any time with reasonable notice.

Kuxtoma is a multi-vendor commerce platform that enables vendors to create and operate digital storefronts and enables customers to discover and purchase products from those storefronts.

Kuxtoma acts as a technology intermediary only. We are not a party to transactions between vendors and customers. Each vendor is an independent seller responsible for their own products, fulfilment, and customer service.

To become a vendor, you must submit an application with accurate business information. Applications are reviewed by the platform admin and approval is at our sole discretion.

Vendors are responsible for: the accuracy and legality of their product listings; fulfilment of orders in a timely manner; compliance with all applicable consumer protection and tax laws; maintaining accurate bank or payment details.

Vendors may not list counterfeit, illegal, or prohibited goods. Violation of this policy will result in immediate suspension.

Vendor accounts are personal and non-transferable. You may not share login credentials.

Customers register within the context of a specific vendor's storefront. Your account is linked to that vendor's store.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must provide accurate information at checkout including a valid shipping address.

All prices displayed on vendor storefronts are set by the vendors themselves. Kuxtoma does not control pricing.

For bank transfer payments, the transaction is between the customer and the vendor. Kuxtoma facilitates the receipt upload and verification workflow but does not hold or process funds.

For online payments (Paystack/Stripe), payments are processed by the respective payment processor under their own terms. Kuxtoma is not responsible for payment processor failures or disputes.

Refunds and disputes are handled directly between the vendor and customer. Kuxtoma may assist in mediation but is not liable for the outcome of any transaction dispute.

You may not use the platform to: post false or misleading information; engage in fraudulent transactions; attempt to gain unauthorised access to other accounts or systems; scrape or harvest data from the platform; violate any applicable law or regulation.

Vendors may not manipulate reviews, create fictitious orders, or misrepresent product availability.

The Kuxtoma brand, logo, and platform software are our intellectual property. You may not copy, modify, or distribute them without written permission.

Vendors retain ownership of their product images and content. By uploading content, you grant Kuxtoma a non-exclusive licence to display that content on the platform for the purpose of operating the service.

Kuxtoma provides the platform on an "as is" basis. We make no warranties, express or implied, about the fitness of the platform for any particular purpose.

To the maximum extent permitted by law, Kuxtoma shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the platform, including but not limited to loss of revenue, data, or business opportunities.

Our total liability for any claim shall not exceed the amount you paid to Kuxtoma in the three months preceding the claim.

We reserve the right to suspend or terminate any account at any time for breach of these terms, fraudulent activity, or any reason that, in our judgement, threatens the safety or integrity of the platform.

You may close your account at any time by contacting support@kuxtoma.com. Outstanding obligations (e.g. unfulfilled orders) must be resolved before account closure.